You've heard the phrase: 'You get what you pay for.' Don't just 'check the box.' When it comes to selecting a mobile surveillance solution for your security needs, transparency, reliability, and quality are paramount. Poorly made security solutions, susceptible to hacking and with short shelf-lives, may seem like a short-term win, but they only provide a false sense of security.
Not all providers may be forthright about their practices, so it's important to ask the right questions and do your own research to avoid potentially leaving you vulnerable to security risks and hidden fees down the line.
Here are five red flags to be aware of during your search, along with possible questions to ask prospective providers for each:
Failure to disclose camera specifications may indicate the use of cheap, FCC-banned cameras, posing potential security risks in the interest of maximizing profit margins at the expense of the customer. Be sure to confirm that the cameras to be used are NDAA compliant. Many times, companies will default to banned cameras but will only 'upgrade' to approved cameras if asked.
Failure to disclose partnerships with VMS (Video Management System) or monitoring stations could signal potential issues with the quality and transparency of the surveillance service. It's crucial to ask about the accreditation of the monitoring station and whether it operates within the United States. When companies outsource their monitoring, the key metric they value is VOLUME, as they try and move through hundreds or thousands of alerts a day using cheap labor. Additionally, be vigilant about undisclosed upcharges for these monitoring services as you livestream, as these could significantly impact your budget and the overall value of the solution.
The absence of an emphasis on 'Made in the USA' for trailers may indicate potential quality and durability issues compared to domestically manufactured alternatives. Many trailers are 'white-labeled' and purchased overseas, then branded with a company sticker, leading to concerns about their reliability in emergency situations. Since they didn't manufacture the trailer themselves, how can you be sure they have the ability to properly diagnose and solve every possible emergency that comes your way? To ensure optimal performance and assistance during emergencies, opt for a provider that manufactures its own trailers and possesses in-depth knowledge of their intricacies.
A mobile surveillance solution is only as effective as the support provided by the provider. Be wary of providers that offer limited or inadequate customer support, as this could leave you stranded during critical situations. Prioritize providers that offer comprehensive support services and are readily available to address your concerns and queries.
Before finalizing your decision, thoroughly research the provider's track record and customer reviews. Pay attention to any patterns of inconsistent service, unresolved complaints, or negative feedback from previous clients. Does that provider have a history of poor customer service? Ask them over the phone what they plan to do differently with your account. A provider with a solid track record of reliability and customer satisfaction is more likely to deliver a dependable mobile surveillance solution.
In conclusion, choosing the right mobile surveillance solution requires careful consideration of various factors, including transparency, reliability, and manufacturing quality. By remaining vigilant and attentive to these red flags, you can make an informed decision that prioritizes the security and safety of your premises.
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About Deploy Surveillance
Deploy Surveillance offers self-sufficient, solar-powered hybrid mobile surveillance units for cloud-based monitoring, uniquely tailored to meet the security needs of any setting. All trailers and camera units are proudly made in the U.S.A. Headquartered in Salt Lake City, Utah, the company serves clients nationwide. For more information or to request a custom quote, visit https://www.deploysurveillance.com.
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